Return Policy

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This Return Policy applies to all services provided by Jeanne Paige Speech & Social, including speech therapy, consulting, and parent coaching.

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1. Services Only — No Physical or Digital Product Returns

• We currently offer services only, not physical or digital products.

• All service fees—including assessments, therapy sessions, coaching sessions, and consultations—are non-refundable.

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2. Non-Refundable Services

• Payments for individual sessions, assessments, and consultations are final and non-refundable.

• This includes payments made via Zelle, Venmo, check, and cash.

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3. Prepaid Packages

If you purchase a package of sessions:

• Sessions must be used within six (6) months of purchase.

• No refunds are provided for unused sessions.

• Any remaining sessions after 6 months will expire.

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4. Cancellations & No-Show Policy

Client Cancellations

• To avoid a cancellation fee, sessions must be canceled at least 24 hours in advance.

Late Cancellations or No-Shows

• A partial fee will be charged for cancellations made with less than 24 hours’ notice or for no-show appointments.

• The partial fee amount will be communicated during service onboarding.

If We Need to Cancel

If we must cancel a session:

• A rescheduled session will be offered at no additional cost.

• If rescheduling is not possible, the client will receive credit for a future session.

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5. Payment Disputes

• Any payment disputes must be communicated directly via email within 7 days of the charge.

• After 7 days, payments are considered final and non-disputable.

• Email for disputes: jeannepaige@gmail.com

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6. Special Circumstances

While all services are non-refundable, we understand that unexpected situations may arise.
Refunds, credits, or exceptions may be considered on a case-by-case basis in situations such as:

• Family emergency

• Medical emergency

• Relocation

• Provider inability to continue services

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Exceptions are entirely at the provider’s discretion and are not guaranteed.

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7. Final Sale Policy

Unless noted under Special Circumstances, all sales are final.
Once a service is purchased or a session occurs, no refunds will be issued.

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8. How to Request Consideration for a Special Case

Requests for special circumstances or service credits must be emailed to:
jeannepaige@gmail.com

Please include:

• Your name

• Your child’s name

• The date of service or package purchase

• A brief explanation of the situation

We will review your request and respond within a reasonable timeframe.

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